Privacy statement

Our Privacy Statement

1. General

This privacy statement (hereinafter: “Privacy Statement”) applies to the personal data (“Personal Data”) processed by Adventure City Rotterdam B.V. (hereinafter: “Adventure City”, “we”, “us” or “our”) in connection with offering its activities, products and/or services, including via the website www.adventurecityrotterdam.nl (the “Website”).

When you visit our Website, make a reservation, participate in our activities or otherwise use our services, you agree to this Privacy Statement.

We respect your privacy. Personal Data is handled carefully and secured appropriately. In processing Personal Data, we comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR).

Adventure City Rotterdam B.V. is established in Rotterdam and registered with the Dutch Chamber of Commerce under its applicable registration number. For questions regarding this Privacy Statement, please contact us at info@adventurecityrotterdam.nl.

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2. Processing of Personal Data

We may process the following Personal Data:

• Contact details, including but not limited to your first and last name, date of birth, address, postal code, city, country, telephone number and email address;

• Reservation details, including date and time of visit, number of participants, selected activities or packages, and any additional information provided;

• Financial details, including payment and invoicing information;

• Other information, including data you provide in open text fields, forms or via email, and where applicable, the name(s) and signature(s) of legal representatives;

• Technical data, such as IP address, browser type, device information, pages visited and the date and time of your visit to our Website.

We retain Personal Data only for as long as necessary for the purposes described in this Privacy Statement or to comply with legal retention obligations.

If you are under the age of 16, you may only provide Personal Data with the consent of your parent(s) or legal guardian who has read this Privacy Statement.

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3. How We Collect Information

We collect Personal Data when:

• you make a ticket or group reservation via our Website;

• you request a quotation for children’s parties, school trips, company events or other group activities;

• you contact us via email, telephone or contact form;

• you subscribe to our newsletter;

• you visit our Website and technical data is automatically collected through cookies or similar technologies.

We may also receive unique identification information from the device you use to access our Website, such as a computer, tablet or smartphone.

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4. Purposes of Processing

We use your Personal Data for the following purposes:

• to conclude and perform agreements relating to our activities and services (such as online reservations, group bookings and liability waivers);

• to process payments and maintain financial administration;

• to respond to inquiries and communicate with you;

• to improve and optimize our Website and services;

• to analyze visitor behavior and compile statistics;

• to send newsletters and commercial communications, provided you have given your consent;

• to comply with legal obligations.

We will not use your Personal Data for purposes other than those stated above.

For certain processing activities, we may engage third-party service providers (processors). These parties process Personal Data solely on our behalf and in accordance with our instructions.

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5. Third Parties

We may engage third parties for services such as payment processing, hosting, marketing and IT support. If these parties process your Personal Data, they do so as processors acting on our behalf.

We will only disclose Personal Data to supervisory authorities, tax authorities or law enforcement agencies if we are legally required to do so.

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6. Security

We implement appropriate technical and organizational measures to protect Personal Data against loss, misuse, unauthorized access, unwanted disclosure and unlawful alteration.

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7. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of such external websites.

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8. Access, Correction and Deletion

You have the right to:

• request access to your Personal Data;

• request correction of inaccurate data;

• request deletion of your Personal Data (to the extent legally permitted);

• object to certain processing activities;

• withdraw your consent at any time.

Requests may be submitted via info@adventurecityrotterdam.nl. We will respond within the legally required timeframe.

If you no longer wish to receive commercial communications from us, you may unsubscribe using the link in our newsletter or by contacting us via email.

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9. Changes

Adventure City reserves the right to amend this Privacy Statement at any time. The most recent version will always be published on our Website. We recommend that you review this Privacy Statement regularly.